Refund policy

Tree Nursery Cancellation & Refund Policy

At White Oak Orchard, we take pride in providing high-quality wildlife seedlings and ensuring fair allocation of our limited inventory. Because we are selling live plants with a finite supply, our policies are firm to protect both our customers and our nursery operations.

Cancellations

·         All seedling sales are final. Orders cannot be canceled once placed.

·         Seedlings are allocated to customers in the order that purchases are made. Once your order is confirmed, your seedlings are reserved from our limited inventory.

·         Because our trees are often sold out well before the shipping season, cancellations would prevent us from offering those trees to other customers.

Refunds

·         We do not offer refunds. All sales are final due to the live nature of our products.

·         We do not accept returns of seedlings under any circumstances.

·         Orders that cannot be delivered due to incorrect addresses provided by the customer will not qualify for a refund.

We stand behind our seedlings and offer credits under the following conditions:

  1. Planting Requirements

·         Trees must be planted immediately upon arrival following our planting recommendations.

·         Seedlings must be protected with a TreePro tube or similar tree tube.

  1. Dormancy Emergence Guarantee

·         If trees are planted properly and fail to emerge from dormancy in spring, you may request a credit.

·         Claims must be made after the expected spring emergence period for your USDA hardiness zone.

  1. Exclusions

·         No credits will be issued for seedlings planted outside their recommended planting zones.

·         Damage caused by improper planting, lack of protection, drought, flooding, wildlife damage, or neglect is not covered.

  1. Credit Terms

·         Approved credits will be issued toward a future order (no cash refunds).

·         Credits must be used within one year of issue and will expire afterward.

 Shipping Notes

  • All seedlings are shipped during their dormancy window, according to USDA zone-appropriate timing.
  • Customers are responsible for preparing their planting sites and ensuring proper care after planting.