Our Better Trees Promise

At White Oak Orchard, we take pride in growing high-quality wildlife seedlings and helping our customers establish healthier, better-protected trees.

Our Better Trees Promise applies only to eligible dormant bare-root seedlings purchased directly from White Oak Orchard.

If an eligible seedling fails to break dormancy during its first growing season, White Oak Orchard will provide, at its discretion, a one-time replacement tree when available or store credit equal to the original purchase price of the affected tree.

Eligibility Requirements

To qualify for the Better Trees Promise, the customer must:

• Plant the seedling as soon as possible and no later than three days after delivery.
• Until planting, keep the seedling in a cool area with its roots moist, covered and protected from drying, freezing or excessive heat.
• Plant and maintain the seedling according to the White Oak Orchard Planting and Care Guide.
• Provide appropriate watering and weed control during establishment.
• Plant the seedling within the USDA Hardiness Zones recommended on its product page.
• Purchase an appropriately sized TreePro tree tube from White Oak Orchard with the seedling order and install it at the time of planting.
• Keep the tree tube properly installed, secured and functional throughout the establishment period.
• Submit the claim no later than June 30 of the seedling’s first growing season.

Required Claim Information

To submit a claim, email whiteoakorchard25@gmail.com and include:

• The original order number
• The planting date
• Clear photographs of the entire seedling
• Photographs showing the TreePro tree tube and its installation
• Photographs of the surrounding planting site and conditions

White Oak Orchard may also request a photograph of a scratch test showing the condition of the cambium beneath the bark.

Guarantee Exclusions

The Better Trees Promise does not cover losses caused by:

• Planting outside the recommended USDA Hardiness Zones
• Improper planting or failure to follow the White Oak Orchard Planting and Care Guide
• Failure to plant within three days of delivery
• Failure to keep the roots moist and properly protected before planting
• Inadequate watering or weed control
• Drought, flooding or standing water
• Herbicide damage or drift
• Improper fertilizer application
• Mowers, string trimmers, vehicles or other mechanical damage
• Missing, improperly installed or damaged tree protection
• Deer, rodents, livestock or other wildlife damage
• Insects or disease
• Fire, severe storms, extreme weather or other acts of nature
• Freeze damage after the tree has leafed out
• Moving or transplanting the tree after its initial planting
• Customer handling, neglect or other conditions beyond White Oak Orchard’s control

Replacement Trees and Store Credit

Approved claims are resolved with a replacement tree or store credit at White Oak Orchard’s discretion.

Replacement trees are subject to availability. Customers are responsible for all shipping charges associated with replacement trees.

Store credit:

• Is equal to the original purchase price of the approved affected tree
• Has no cash value
• May be applied to a future White Oak Orchard purchase
• Expires one year after the date it is issued

Cash refunds are not provided for survival claims.

Except for the express coverage described above, White Oak Orchard does not guarantee survival, growth rate, mature size, nut or acorn production, crop yield, wildlife attraction or other specific results.

For cancellation, return, shipping and additional terms, please review our complete Tree Nursery Cancellation, Return and Guarantee Policy.